We'd love to hear from you.

Have a question about your order, a product, or something else entirely? Reach out — a real person reads every message. If you are looking for information on the lifetime replacements - Navigate to the Lifetime Replacements tab

support@alurani.com

We typically respond within 1–2 business days, Monday through Friday.

Before you write in

A few quick answers

Where's my order?

Orders are processed within 3–5 business days, and delivery takes up to the time shown at checkout, which varies by your location. You'll get a tracking link by email once your order ships. If it's been more than two weeks since your shipping confirmation, send us your order number and we'll track it down — that's usually something on the carrier's end.

I entered the wrong address.

Email us right away with your order number and the correct address. If your order hasn't shipped yet, we can usually fix it.

Can I change or cancel my order?

Reach out within 24 hours of ordering and we'll do our best. Once an order enters fulfillment, we can't modify it.

Something arrived damaged or wrong.

Email us a photo along with your order number and we'll make it right.

Send a message