Refund & Return Policy

We want you to actually like what you ordered. If you don't, here's exactly how this works — no fine print games.

Lifetime replacement guarantee

If a piece tarnishes, breaks, or stops looking the way it should, we'll replace it. There's no expiry on that.

We may ask for a photo of the product to confirm your concerns - We may also request it to be mailed back to our headquarters in California. If we cannot locate an order with your order # or information, we cannot offer this. 

If you perform a card chargeback because you are unsatisfied, claim to have not received your order, or any other circumstances - You will not be eligible for the lifetime replacement guarantee. This is a guarantee we can only offer when following the proper channel of sending us an email as listed below.

Email replacement@alurani.com with your order number and a photo, and we'll get a replacement out to you.

Covered

-Tarnishing or fading finish

-Broken chains and clasps

-Loose or missing stones

-Normal everyday wear

-However long ago you bought it

Not covered

-Lost or stolen pieces

-Pieces bought secondhand

-Orders we can't locate

-Orders involved with a chargeback*

-Items that are a gift, free item, or promotional item from a sale listed as "free" or "gift"

Damaged, defective, or wrong item

Check your order when it arrives. If something is damaged, defective, or simply not what you ordered, email us right away with your order number and a photo. We'll make it right — you won't be asked to pay return shipping on our mistake.

Exchanges

The fastest route is to return the piece you have and place a new order for the one you want. Waiting on an exchange to process usually takes longer than just reordering.

European Union — 14-day cooling off period

If your order ships to the European Union, you have the right to cancel or return it within 14 days of delivery for any reason, without giving a justification. The same condition requirements apply: unworn, original packaging, tags attached, with proof of purchase.

Refunds

We'll email you once your return arrives and has been inspected, and let you know whether the refund was approved.

If approved, the refund goes back to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to post it on their end.

If more than 15 business days have passed since we approved your return and you still haven't seen it, email us at support@alurani.com and we'll chase it down.

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Questions about any of this? support@alurani.com — a real person reads every message.