Lifetime Guarantee
If it ever tarnishes, we replace it.
Every alurani piece is covered for life. Tarnished, broken, or just not looking the way it should — send us a photo and we'll ship you a new one. Free.
Why we do this
Most jewelry at this price is a rental. You wear it, it dulls, you replace it out of your own pocket. That's been normal for so long that nobody questions it.
We'd rather stand behind what we sell. If a piece stops looking right, that's our problem to fix, not yours. No expiry date, no return window, no fine print about how you should have taken better care of it.
How to claim
Three steps, one email
Take a photo
Any clear photo of the piece showing the issue. Your phone camera is fine.
Email us
Send it to support@alurani.com with your order number so we can find your purchase.
We ship a new one
No forms, no phone calls, no sending the old piece back first.
Start a replacement
replacement@alurani.comWhat's covered
Covered
- Tarnishing or fading finish
- Broken chains and clasps
- Loose or missing stones
- Normal everyday wear
- However long ago you bought it
Not covered
- Lost or stolen pieces
- Pieces bought secondhand
-
Orders we can't locate
- Orders involved with a chargeback*
- Items that are a gift, free item, or promotional item from a sale listed as "free" or "gift"
Making it last longer
The guarantee covers you either way — but if you'd rather not need it, the rules are simple. Take pieces off before showering, swimming, and the gym. Put jewelry on last, after perfume and lotion have dried. Store it somewhere dry.
Treated that way, a piece holds up a long time. Worn in the shower every day, nothing at any price does.